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    FAQ

    My Account

    How Can I create an account?

    You will be given the option to create an account when you place an order with us. You will then only need to enter your details once, and they will saved for your next order. You can also create an account by going to My Account > Register.

     

    Does it cost money to register for an account?

    Your membership is and will remain free of charge.

     

    Is payment secure on the Bernasos website?

    Yes – we use the best security software available to ensure your personal information is protected to the highest standard.

    How do I set up a credit account?

    You can apply to convert your standard customer account to a credit account by completing an application form.

     

    Order

    How can I place an Online Order?

    Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

    Our support team is always happy to guide you at any step!

    Why should I order online?

    1. Fast– our quick one page check-out will get you on your way faster with much less frustration
    2. Accurate Shipping Charges– shipping charges are added before checkout so you know your final total before completing your order
    3. 24/7 Peace of mind– you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
    4. Easy re-ordering– you can save your details for faster future purchases

    What information do I need to provide an order?

    In order to process your order we require the following information:

    1. Quantity of the product(s) you want to order
    2. Your shipping and billing addresses
    3. Phone number – in case we need to contact you quickly in regards to your order
    4. Email address – for order confirmation and invoice
    5. Payment method – please provide a purchase order number and/or a credit card number to complete your order

    How can I check whether I have placed my order correctly?

    If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email.

    Your orders are also listed in your customer account and can be found under »orders«.

    In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via our contact form at 19185 , we will be happy to help you out.

    What happens after my order has been placed?

    After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will have lots of fun with your new items. In case you are not happy with your purchase, you can simply initiate the return process

    Payment

    What credit cards do you accept?

     

    We accept VISA, MasterCard

    Why was a payment by credit card declined?

    There can be several reasons as to why a payment by credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website.
    We are happy to offer the following alternative payment options: Pay mop

     

    What are available payment methods?

     

    You can select your preferred payment method at checkout.

    • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & Pay mop
    • Cash on Delivery is available

     

    Shipping& Delivery


    How long is the shipping time?

     

    We usually deliver immediately available items within 2-5 working days.

     

    How much does shipping cost?

     

    Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.

    Which countries do you deliver to?

    Orders can be delivered to all Governments and cities in Egypt

     

     

    Returns and Refunds

    Your 100% satisfaction is important for us. We offer 30-days Return & Exchange Policy:

    • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
    • Timing: we have a 30-day Return & Exchange Policy, since the day item was received.
    • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
    • For returns, please email info@bernasos.comwith the subject 'Returns' and include your order number, name and the reason for the return.
    • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
    • Please note that customers are responsible for shipping costs of returned items.
    • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
    • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

     

    Customer Service

     

    Can I order over the phone?

    Yes – our customer services team are able to place orders for you over the phone, And they can help you to how make an order online using our website.

     

    How can I contact Bernasos?

     

    Our customer services team is available on:

    Hotline: 19185      every day from 9 A.m. to 10 p.m.

    Or

    Email: info@bernasos.com