You will be given the option to create an account when you place an order with us. You will then only need to enter your details once, and they will saved for your next order. You can also create an account by going to My Account > Register.
Does it cost money to register for an account?
Your membership is and will remain free of charge.
Yes – we use the best security software available to ensure your personal information is protected to the highest standard.
You can apply to convert your standard customer account to a credit account by completing an application form.
How can I place an Online Order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.
Our support team is always happy to guide you at any step!
Why should I order online?
What information do I need to provide an order?
In order to process your order we require the following information:
How can I check whether I have placed my order correctly?
If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email.
Your orders are also listed in your customer account and can be found under »orders«.
In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via our contact form at 19185 , we will be happy to help you out.
What happens after my order has been placed?
After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will have lots of fun with your new items. In case you are not happy with your purchase, you can simply initiate the return process
We accept VISA, MasterCard
Why was a payment by credit card declined?
There can be several reasons as to why a payment by credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website.
We are happy to offer the following alternative payment options: Pay mop
What are available payment methods?
You can select your preferred payment method at checkout.
How long is the shipping time?
We usually deliver immediately available items within 2-5 working days.
How much does shipping cost?
Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.
Which countries do you deliver to?
Orders can be delivered to all Governments and cities in Egypt
Returns and Refunds
Your 100% satisfaction is important for us. We offer 30-days Return & Exchange Policy:
Yes – our customer services team are able to place orders for you over the phone, And they can help you to how make an order online using our website.
Our customer services team is available on:
Hotline: 19185 every day from 9 A.m. to 10 p.m.